Downloading & Registering FAQ

Q: Why doesn't the registration form work?

If you're having any problems with the Registration Form, here are some tips:

• Make sure your browser has Javascript enabled and try again (refresh the page)
• Make sure you've checked the "I have read and agree to the SQL Power forum terms and conditions" box near the bottom
• Make sure you've entered a value for "Province/State/Region" (this field reverts to blank every time the page refreshes)

Q: Why won't it download?

If you're having trouble downloading SQL Power Open Source Software, here are the more common reasons and solutions:

• Cookies not enabled
  For apps which require registration before download, your browser must have cookies enabled to recognize that you have registered.

• File HAS downloaded, but you haven't found it
  Have you checked your browser's default download location? Maybe it DID download after all!
• The file downloads, but won't open
  All SQL Power downloads are tested before release, so if your download seems to be "corrupt", just try again.
• When all else fails...
  If you still can't get any of our Open Source apps to download, you can always download a copy from Google Code:
  SQL Power Architect: http://code.google.com/p/power-architect
  SQL Power DQguru: http://code.google.com/p/power-matchmaker
  SQL Power Wabit: http://code.google.com/p/wabit

Q: Why can't I log-in? When I try to register to download, I keep getting forwarded in a loop...

Your browser must have cookies enabled to recognize that you have registered.

Q: How do I retrieve/reset my password?

If you're having any problems logging in and suspect you have forgotten your password:

1. Go to the login page at www.sqlpower.ca/page/login
2. Click the 'Forgot your password?' link
3. In the 'Email' field, enter the email address of your account
4. Double check it: is that the correct email address?
5. Click the 'Enter email & click here to reset password' button
6. Check your email for a new password from SQL Power

If you don't receive an email from SQL Power...

1. Check your 'Junk' or 'Spam' folder
2. If you still don't have an email from SQL Power, you have entered an incorrent/invalid email address somewhere in the process. Please create a new account with the correct email address.

Q: How do I delete my member account?

If you wish to delete your SQL Power member account for any reason, please email your request to support@sqlpower.ca.